Shipping & Returns
We offer free shipping anywhere within the United States for orders $25 and over within the continental USA (excluding Alaska/Hawaii). We use a variety of shipping services, including USPS, FedEx, and DHL.
The number of days it takes for shipping is as follows:
Standard: 3-8 days
Expedited: 1-4 days
2-Day: 2 days
For all orders shipping outside of the United States, we charge a flat-rate $15 shipping fee. We use USPS International Mail and DHL Express, which typically delivers a package within 3-14 days, depending on the service used. In some rare cases, shipments can take up to 30 days to arrive, depending on your country's customs policies.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
For unopened items, we accept returns within 14 days of receiving your products. Returns of unopened products incur a 20% restocking fee, and shipping is the responsibility of the buyer.
If you have received a defective product, please reach out to us at email@example.com.
Order Changes / Cancellations
If an order has already been processed by our logistics team, it cannot be changed or canceled. But, if an order hasn't been processed yet, you may be able to change or cancel it.
If you want to change or cancel an order, please reach out to us at firstname.lastname@example.org as soon as you can, and we will try our best to accommodate your request.